Position Location: Westchester, IL
Business Unit: North America
This position will manage the empty/loaded railcar rail fleet. The rail analyst is responsible for coordinating empty/loaded rail car supplies and service to provide adequate empty/loaded railcars for product loading locations. The rail service analyst is the primary contact with rail service providers and internal customers at manufacturing and loading locations for expediting and problem resolution of empty rail cars. Responsible for the accuracy of data in the Car Master File and Car Movement Records. Rail Analyst is also responsible to assist in various projects within the Rail group.
Supervision: No direct reports
Monitor supplies and status of empty/loaded railcars versus plant loading requirements.
Assist Customer Service in tracking and tracing loaded movements from all plant and storage locations to all ship to destinations.
Assist plant railroad operations to identify and address switching delays and work with plant and the switch carrier to expedite departure and interchange to the line haul carriers.
Work with internal customers and rail carriers to ensure that railroad related delays do not become repetitive or significant.
Monitor daily non-moving reports, work with customer service agents and rail carriers to identify and expedite delayed rail cars.
Work with rail management team, production planning, distribution team, rail carriers and plant shipping groups to coordinate rail fleet assignments and railcar supply at Ingredion manufacturing facilities and storage locations.
Work with rail management team and rail carriers to improve loaded (outbound) velocity of the rail fleet.
Manage excess empty rail car supplies to minimize demurrage, storage, and empty freight costs.
Work with Rail Car Maintenance to move empty rail cars to rail repair shops and lessor locations in the most efficient, cost effective manner.
Track time in rail car shop, and communicate inconsistencies.
Responsible for maintenance and accuracy of the rail car master file working with Manager, Rail Car Operations, our plants, and leasing companies
Work with Manager, Rail Car Operations; Manager, Rail Car Maintenance; our plants; and the lessor to facilitate the delivery/receipt of new equipment and the return/release on railcar turn backs.
Agility and Innovation
Develop inbound/ outbound rail service key performance indicators (KPI’s).
Develop railcar maintenance (shop time) key metrics.
Work with Manager to develop and access a fleet size model for all business groups.
Provide assistance to internal customers with EDI billing processes for empty rail cars.
Work with rail management team, production planning and distribution team, rail carriers, and plant logistics groups to coordinate rail fleet assignments and rail car supply at Ingredion’s manufacturing facilities and storage locations. Divert empty cars as necessary.
Identify cost effective long term storage locations and work with Manager to establish contracts as needed.
Provide data and analysis of both historical and projected rail transit times and service for internal customers as requested.
Provide analysis of root cause and work with rail carriers to develop effective corrective actions for rail service related customer complaints.
Relationships and People
Maintain excellent working relationships with rail carriers’ operations groups, and leasing company’s customer service groups.
Coordinate and serve as back up for the in the group when other Rail Analyst is absent or on vacation.
Assist Manager to learn aspects of rail car leasing and provide essential support services.Work well with others and facilitate the participation of others in team processes; including the ability to act equally well in the role of team leader, team member, or facilitator.
Knowledge, Skills, and Requirements:
Knowledge and experience in a service, support/operations role.
Excellent analytical and problem solving skills.
Knowledge of Rail transportation or plant logistics.
Excellent verbal and written communication skills.
Experience with a rail transportation management system (Railtrac a plus), Access, Excel, UMLER, and SAP. Experience with Tableau is a plus.
On-going development will require emphasis on building queries and managing data within Access, Excel, or Tableau.
Relocation Available? No
Job Grade: E