Ingredion

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Customer Support Associate

Customer Support Associate

Requisition ID 
2017-2998
Job Locations 
US-IL-Westchester
Job Family 
Customer Service (CS)

More information about this job

Responsibilities

Ingredion is hiring a Customer Support Associate for our corporate headquarters in Weschester, IL.  The Customer Support Associate serves as a critical point of contact with Ingredion’s customer base, from the initial placement of orders for products through their delivery. This role partners with colleagues in Logistics, Quality, Sales, and Manufacturing to gather information and resolve customer problems, all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledgebase which can lead to new opportunities within the Customer Support function or a rotation into other areas of the organization, such as Logistics, Sales, Supply Chain, or Quality.

 

 As a Customer Support Associate, your responsibilities will include:

  • Customer Support — Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries; and participate in the after-hours program for the department

  • Data management — Ensure the accuracy of order data and adhere to the order processing flow (system and processes).   Perform mathematical calculations regarding order processing, delivery times, and freight as necessary

  • Record Keeping — Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate stakeholders

  • Customer Issue Resolution — Ensure all customer complaints are tracked according to department and company procedures 

  • Learning – Develop and maintain an understanding of Ingredion’s products in your area of responsibility in order to provide valuable information to the customer

  • Problem Solving — Seek to proactively identify issues, consider alternative solutions, and take corrective action to resolve problems.  Provide support/service to the customer as well as communicating status to all parties involved

  • Technology — Utilize company databases to ensure procedures are followed, provide accurate information to the customer, and update documents as necessary

  • Time Management — Prioritize and execute multiple tasks accurately and in a timely manner

 

The Customer Suport Associate position is well-suited for you if you:

  • Interact with and support team members.  Participate in group problem solving and team activities

  • Serve as a liaison between external customers and internal functions to ensure customer satisfaction

Qualified candidates will have:

  • Bachelor’s degree in a Business, Science, Logistics or Supply Chain or related field

  • Demonstrated effective communication and interpersonal skills with the ability to actively listen

  • Demonstrated ability to follow defined procedures and standards while learning new tasks, assignments, and processes

  • Demonstrated adaptability and ability to exhibit flexibility in support of changes

  • Demonstrated experience resolving problems in a fast-paced environment with the ability to successfully coordinate, prioritize, and execute multiple tasks/activities simultaneously.

  • Demonstrated ability to make sound, data-based decisions

  • Ability to work in a rapidly evolving environment in workflow is unpredictable and flexibility, adaptability, and team oriented interaction is important for success

  • Strong attention to detail with good organizational skills and ability to complete accurate data entry

  • Business/math acumen, including ability to think critically and recognize inconsistencies in numbers

  • Knowledge of Microsoft Office Suite (Word, Excel and Outlook)

  • Hands-on experience with SAP or EDI desired

 

Relocation Available?            No

 

Job Grade:                              C

 

If you are inspired by professional challenges and the rewards that come from a high level of performance, then Ingredion is the company for you. At Ingredion you can be a member of a globally connected team inspired to achieve great things.

 

We believe in the power of our people to work together to seize opportunities, overcome obstacles and exceed expectations. Each day, individuals make a meaningful difference in the quality of our products and the success of our technology and operations and, in turn, the quality of life for consumers.

 

A career at Ingredion combines the benefits and professional opportunities afforded a $7 billion leader in our industry with the dynamic environment and team-driven culture you’d expect in a much smaller company.  Despite its global scope and the advancement opportunities that come with it, Ingredion has the intimacy of a mid-size company, one where different perspectives are sought and where relationships matter.

 

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