TITLE: Inside Sales Team Lead, Emerging Business
LOCATION: Bridgewater, NJ
REPORTS TO: Director, Emerging Business
Ingredion is hiring an Inside Sales Team Lead, Emerging Business to manage a team of 3 Inside Sales Specialists who are the first link in the sales process in North America and focused on nurturing and developing business with Emerging Food and Beverage companies in the market place. The Team Lead will work directly with customers from lead inception to close of the sale and will also develop key processes and metrics for the team, directing a systematic manner on how we engage with Emerging Businesses in the marketplace. The Team Lead will ensure the team effectively drives leads through the sales funnel, working cross functionally with Sales, Sales development, Customer Solutions & Product Innovation (CSPI) and Marketing to ensure quick and accurate follow-up to customer inquiries and leads and ultimately closes on sales opportunities. The Team Lead will also manage customers directly and be responsible for driving sales via Ingredion’s new e-commerce channel.
Progress the Emerging Business team as a go to resource internally and externally with customers. Create processes and best practice for further customer engagement/communication. Capture trends and establish metrics. Create standard/customizable e-mail templates to create value and recommend proper customer solutions. Draft and send e-mail correspondence used for customer follow-up on interest in Ingredion products.
Develop flexible, entrepreneurial and proactive customer-centric approach with customers. Develop customer relationships to be seen as a “go-to” resource for customers. Troubleshoot and solve technical issues, customer issues and cover projects when necessary.
Become functional expert on key product lines in the product portfolio across both Ingredient Solutions & Sweetener Solutions divisions. Provide customers with product recommendations (in conjunction with CSPI) that allow utilization of Ingredion products.
Communicate directly with customers from lead inception to close of sale. Ensure leads are tied to appropriate campaigns and opportunities are created in the “prequalify” stage and assigned as appropriate. Provide pricing to customers based on request. Close sales with customers and transition accounts to outside sales representatives, distributors or manage via the e-commerce channel.
Certify accuracy of data and opportunity size of all leads in Salesforce.com. Manage timing of opportunities and verify that close dates are kept up to date.
Maintain strong relationships with our distributor partners so that they fully understand the value of the Emerging Business team. Work with distributor partners for smaller scale business opportunities/projects.
Manage day-to-day interactions between TIC Gum Guru team and Emerging Business team.
Implement and be the key point person for live chat and develop team processes for how team will manage this new tool.
Utilize Salesforce.com to arrange samples to be shipped to customers.
Establish and maintain effective working relations internally with Sales, Marketing, Legal, Quality, and Customer Solutions and Product Innovation.
The Team Lead, Emerging Business role is well suited for you if you:
Qualified candidates will have:
Relocation Available? No
Job Grade: F
If you are inspired by professional challenges and the rewards that come from a high level of performance, then Ingredion is the company for you. At Ingredion you can be a member of a globally connected team inspired to achieve great things.
We believe in the power of our people to work together to seize opportunities, overcome obstacles and exceed expectations. Each day, individuals make a meaningful difference in the quality of our products and the success of our technology and operations and, in turn, the quality of life for consumers.
A career at Ingredion combines the benefits and professional opportunities afforded a $7 billion leader in our industry with the dynamic environment and team-driven culture you’d expect in a much smaller company. Despite its global scope and the advancement opportunities that come with it, Ingredion has the intimacy of a mid-size company, one where different perspectives are sought and where relationships matter.