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Technical Service Representative (Inside Sales) - TIC Gums

Technical Service Representative (Inside Sales) - TIC Gums

Requisition ID 
2018-3404
Job Locations 
US-MD-White Marsh
Job Family 
Innovation (IN)

More information about this job

Responsibilities

 TIC Gums is a global leader in food texturizer and stabilizer solutions. Food and beverage companies rely on TIC Gums to improve the texture, stability, consistency, nutritional profile, and shelf appeal of their products. Legendary customer service, high quality standards, and the unrivaled knowledge of our Gum Gurus® has made TIC Gums the industry leader for more than 100 years.

 

SUMMARY:   The Technical Service Representative (Inside Sales)  is primarily responsible for providing ongoing technical and sales support for existing customers as well as developing new accounts as opportunities arise. This position tracks toward a formal sales role pending organization needs. 

 

ESSENTIAL DUTIES and RESPONSIBILITIES include the following: 

 

  • Field calls from the technical hotline, chat and website. Respond to all inquiries from customers.  As needed, support outside sales, marketing and customer service teams in addressing requests.
  • Follow up with customers after sample requests and first orders as directed by the Sales Manager
  • Develop new opportunities as they arise until they are converted to field sales. Assist in qualifying new leads generated by the Marketing department. 
  • Provide customers with current and relevant information pertaining to such topics as available services, supply, current prices and new materials.
  • Responsible for maintaining/updating account information including but not limited to forecasts and opportunities in CRM software (SalesForce.com)
  • Responsible for meeting targeted team sales growth goals for assigned accounts and/or regions
  • Visit customers with Regional Account Managers and/or attend trade events as needed
  • As part of the inside sales team, support teammates in meeting team goals.
  • Stay abreast of current trends, market conditions, and technological advances through continued education; maintain ongoing technical learning through R&D department.
  • Perform other duties as assigned.
  • Follow all company safety policies/rules in performing job duties.

 

 

EDUCATION and/or EXPERIENCE:

Bachelor of Science degree in a science-related field required, Food Science degree preferred. Prior sales experience and food industry experience helpful.  Knowledge of features, benefits and use of products desirable.

 

TRAINING: 

Will require interdepartmental training, with attention to technical training in the R&D labs to learn about TIC’s products. Training requires developing a working knowledge of TIC products and their functions, and a familiarity with customer applications by researching, reading and interacting with internal departments. 

 

 

Travel Required:  Up to 20%