The Customer Support Associate serves as a critical point of contact with Ingredion’s customer base, from the initial placement of orders for products through their delivery, this position aligns with logistics and not a call center. This role partners with colleagues in Logistics, Quality, Sales, and Manufacturing to capture information and resolve customer problems, all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledgebase which can lead to new opportunities or a rotation into other areas of the organization, such as Logistics, Sales, Supply Chain, or Quality.
Ingredion Incorporated is a leading global ingredient solutions provider to the food, beverage, paper and corrugating, brewing and other industries. Headquartered in the Chicago suburb of Westchester, Illinois, we turn grains, fruits, vegetables and other plant materials into value-added ingredients and biomaterial solutions. Serving customers in over 100 countries, our ingredients make crackers crunchy, yogurts creamy, candy sweet, paper stronger and add fiber to nutrition bars. With more than 11,000 employees around the world, we serve customers in more than 60 diverse markets in over 100 countries.
Each day, we live our Company Values—Safety, Quality, Integrity, Respect, Excellence and Innovation—so that we may create enduring, mutual value for our customers, business associates, communities, colleagues and shareholders. If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula.
Within this role you will perform the following:
If you hold the following knowledge, skills, and requirements, Ingredion wants you:
Relocation Available: No
Grade Level: C
What is the formula for a winning career?
It starts with joining a thought leader, innovator and true high performer, grounded in values and driven to innovate and advance. As a Fortune 500 global provider of ingredient solutions, Ingredion offer great careers across various functions—corporate, scientific, engineering and operations, sales and technical service, marketing and more. If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula.
Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance.
Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business.
Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.
Ingredion is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.